Terms & Conditions

The Client automatically affirms full acceptance of this Agreement by registering a Client's Profile at Y2markets' website. The Agreement remains valid until terminated by either party.

Terms and Definitions

• Client's Area — a workspace created in the web-interface, used by the Client for performing Trading and Non-Trading Operations and entering personal information.
• Client — any person over 18 years of age, using the services of the Company in accordance with this Agreement.
• Company — a legal entity, referred to as "Y2markets", which provides, in accordance with the provisions of this Agreement, the conduct of arbitrage operations for the purchase and sale of CFD contracts.
• Non-Trading Operation — any operation related to top-up of the Client's Trading Account with funds, or withdrawal of funds from the Trading Account. The Company uses electronic payment systems selected at its discretion.
• Client's Profile — a set of personal data about the Client, provided during registration and verification, stored on the Company's secure server.
• Trading Account — a specialized account on the Company's server that enables the Client to conduct Trading Operations.
• Trading Operation — an arbitration operation for the purchase and sale of trade contracts, performed via the Trading Terminal.
• Trading Server — a server owned by the Company that conducts Trading and Non-Trading Operations and tracks statistics.
• Trading Terminal — a specialized interface located in the Client's Area, connected to the Trading Server, allowing the Client to perform Trading Operations.

General Provisions

• The service provided by the Company is an internet service using the official Y2markets website and Trading Server to carry out Trading Operations, requiring a sustainable high-speed internet connection.
• The Company is guided by anti-money laundering and terrorist financing legislation, and requires accurate personal data. The Company reserves the right to verify identity by requesting scanned identity/residence documents, calling the Client, or other necessary means.
• A Client may not hold more than one Trading Account. The Company reserves the right to terminate the Agreement or reset trading results in the event of re-registration or multiple accounts.
• The Client's Profile is registered in the secured Client's Area. The Company guarantees confidentiality of personal data as described in the Privacy Policy.
• The Client is responsible for the safety of Client's Area authentication data; in case of lost access, the Client must immediately notify the Company to block access to Trading Account funds.
• Upon registration, the Company automatically provides the Client with a Trading Account for all Trading and Non-Trading Operations.
• The Company carries quoting of Clients using its own paid sources of quotations, processing the quote flow to ensure liquidity of contracts. Quotes from other sources cannot be taken into account when considering disputes.
• The Company prohibits fraudulent activity, including but not limited to hedging transactions across accounts, speculation on assets with troubled liquidity, or exploiting vulnerabilities. The Company reserves the right to terminate the Agreement or reset Trading Operation results.
• The Company reserves the right to terminate the Agreement or suspend communication where the Client acts unfairly toward the Company, including insulting employees, slander, publishing unreliable information, negative reviews, or attempted blackmail/extortion.
• The Company reserves the right to prohibit copying of other traders' Trading Operations, or reset results of copied Trading Operations, where trading violations are detected.
• The Client must ensure their activities comply with the legislation of the country where they are conducted and accepts responsibility for all applicable taxes and fees.
• The Company reserves the right to limit availability of features, services, and motivation benefits at its own discretion.
• The Company agrees to provide services subject to the Client not being a citizen or permanent resident of a country listed in the "List of Countries" section below, or any territory under its jurisdiction. The Company reserves the right to limit service availability in these countries.

Procedure of Non-Trading Operations Execution

• Non-Trading Operations include topping up and withdrawing funds from the Trading Account, performed only via the Client's Area functionality — not via email, live chat, or other conventional communication.
• The Client may only use personal funds held in electronic and bank payment accounts they own.
• The Client selects the Trading account currency; deposits and withdrawals are automatically converted using rates from supported electronic payment providers at the time of the operation.
• Minimum Non-Trading Operation amounts: Deposit — 10 USD; Withdrawal — 10 USD (unless specified otherwise).
• If multiple deposit methods are used, withdrawals are carried out in the same proportion as the deposits were made. If a withdrawal method is unavailable, the Company will offer an alternative currently available method.
• If bank cards are used to fund the Trading Account, the Client guarantees they are using only personal funds and agrees the Company may securely save card payment details for quick top-ups, which can be disabled via support. The Company may request confirming scans/photos of cards used, for verification purposes.
• Withdrawals are performed using the same payment method and details previously used for depositing, in compliance with legislative standards and to protect Client funds.
• The Services may not be used as a means to extract profit from Non-Trading Operations, or for any purpose other than their intended use.

Procedure of Trading Operations Execution

Trading Operations include arbitrage operations for the sale and purchase of trade contracts with instruments provided by the Company, executed via the Trading Terminal. All Trading Operations are processed by the Company using its Trading Server.

The Company provides quotes in the Trading Terminal at a single "Plost" price, calculated as: Plost = Pbid + (Pask − Pbid)/2, where Pbid and Pask are the Bid and Ask prices provided by the Company's liquidity providers. Trading is performed at the Plost price, around the clock.

The Company uses "Market Execution" quotation technology, performing transactions at the price existing at the time the Client's request is processed in the queue. The maximum price deviation does not exceed two average spreads for the instrument during periods of average volatility for that instrument.

The Company reserves the right to refuse a Trade Operation if it does not have sufficient liquidity in the chosen instrument by the contract's expiry — the Client receives a notification in this case.

The amount paid to the Client on a positive trade outcome is determined as a percentage of the collateral amount set by the Client at the time of contract execution. The Client may keep any number of simultaneously open Trading Operations, provided the total volume of newly opened operations does not exceed the Client's Trading Terminal balance.

"High–Low" class CFD contracts

• The Client determines the trading instrument, expiration time, transaction volume, and contract type ("Call" or "Put") via the Trading Terminal, at the Plost price.
• Yield percentage on positive execution is determined by the chosen instrument and displayed in the Trading Terminal for each specific operation.
• When the Client clicks "Call" or "Put", the operation's parameters are fixed and sent to the Trading Server, which queues the request; the collateral amount is recorded on the Client's Trading Account.
• The Trading Server executes the operation at the price existing on the Company's server at the time the queued request is processed ("Market Execution"), and records this in the server database.
• Under normal market conditions, requests are typically processed within 0–4 seconds; processing time may increase under abnormal market conditions.

At contract expiration, the entry price is compared with the closing price:

• "Call" contracts: executed (payout credited) if closing price > opening price; unfulfilled (margin withdrawn) if closing price < opening price; unexecuted (margin returned, not counted toward trading turnover) if closing price = opening price.
• "Put" contracts: executed (payout credited) if closing price < opening price; unfulfilled (margin withdrawn) if closing price > opening price; unexecuted (margin returned, not counted toward trading turnover) if closing price = opening price.

The Company reserves the right to cancel or revise the results of a Trading Operation where: it was opened/closed at a non-market quotation; it was performed using unauthorized bot software; there was a software failure or malfunction on the Trading Server; or synthetic Trading Operations (locks) reveal obvious signs of abuse.

Quotes and Information

The price offered in the Trading Terminal is used for Trading Operations, per the applicable contract specifications; determining the current market price is in the sole competence of the Company and is the same for all Clients.

In the event of an unplanned interruption in server quotes caused by hardware or software failure, the Company reserves the right to synchronize quotations with other sources, such as its liquidity provider's quote base or a news agency's quote base.

In the event of a profit calculation failure due to incorrect software/hardware response, the Company reserves the right to cancel a mistakenly opened position, or adjust a mistakenly executed Trading Operation according to current values. Any method of adjustment is determined by the Company and is final and binding; the Company will inform the Client of any such change as soon as possible.

Authorities and Responsibilities of the Company and the Client

• The Client is not entitled to request trading recommendations that motivate specific Trading Operations from Company representatives; general recommendations on CFD trading strategies are not affected by this provision.
• The Client guarantees the Company protection against obligations, expenses, claims, or damages the Company may incur due to the Client's inability to fulfil obligations to third parties.
• The Company is not a communications (internet connection) provider and is not liable for failures in communication channels.
• The Client must provide identification and residence-confirmation documents and comply with other verification steps as required.
• The Client must not distribute information about the Company in any media without prior approval of the content by an official Company representative.
• Before using the Company's services, the Client guarantees they are not a citizen or permanent resident of a country listed in "List of Countries" below; violation of this guarantee obliges the Client to reimburse the Company for resulting losses.
• The Company reserves the right to amend this Agreement in whole or in part without notifying the Client; the current Agreement, with its revision date, is published on the official website.
• The Company is not liable to the Client for losses incurred through use of the service and does not compensate for moral damage or loss of profits, unless otherwise specified in this Agreement or other legal documents.
• The main communication method between the Company and Client is the support service on the website, without prejudice to the Company's obligation to provide support via other available means.

Settlements with Clients

• Trading Account top-ups are usually processed automatically. In exceptional cases (e.g. payment-intermediary malfunctions), the Company may process the accrual manually; the Client must provide transfer ID, date/time, payment method, and sender/recipient wallet details when contacting support.
• Withdrawal of funds is carried out only in manual mode after the Client submits the relevant form in the Client Area. The Client cannot withdraw more than their available Trading Account balance. Withdrawal requests are processed within three business days, extendable up to 14 business days with prior notice in certain cases.

Risks Disclosure

The Client assumes the risk of: general investment risk, including possible loss of invested funds (not subject to state insurance or protected by legislative acts); risks associated with online trading via electronic systems not directly connected to any global trading platform; risks associated with using third-party electronic payment systems. The Client acknowledges they should not invest funds whose loss would significantly impair their quality of life or create problems with third parties. See our full Risk Disclosure for further detail.

The Processing of Personal Data

• The Company follows generally accepted world-practice provisions for processing Client personal data, and ensures the safety of data as entered by the Client during registration and within the Client's Profile.
• The Client may change personal data in their Client's Area, except for the email address, which can only be changed after personal contact with support and proper identification.
• The Company uses "cookies" technology on its website to store statistical information — see our Cookie Policy.
• The Company operates an affiliate program but does not provide partners with personal data about their referrals.
• The Company's mobile application may gather anonymized statistics on installed applications.

Procedure of Handling Claims and Disputes

• All disputes are resolved via complaint procedure by negotiation and correspondence.
• The Company accepts claims arising under this Agreement only by email to info@y2markets.com, and not later than five business days from the date of a disputed case.
• The Company reviews Client claims within 14 business days of receiving a written complaint, notifying the Client of the outcome by email.
• The Company does not compensate for loss of profit or moral damage on a positive claim decision; it makes a compensation payment to the Trading Account or cancels the disputed Trading Operation's result, restoring the balance to what it would have been. Results of other Trading Operations are unaffected. Compensation is credited within one business day of a positive decision.
• For disputes not described in this Agreement, the Company is guided by generally accepted international practices and principles of fair dispute settlement in reaching a final decision.

Term and Termination of the Agreement

• This Agreement becomes effective from the moment the Client first logs into their Client's Area (Client's Profile registration) and remains valid in perpetuity.
• Either party may terminate the Agreement unilaterally. At the Client's initiative, termination takes effect within seven business days of closing the Client's Profile or the Company receiving written notice, provided the Client has no unfulfilled obligations. Notice must be sent to info@y2markets.com.
• The Company has the right to unilaterally terminate the Agreement without explanation, while remaining bound to fulfil its financial obligations to the Client within 30 business days, provided the Client has no unfulfilled obligations. The Company may also terminate without prior notice in the event of a violation of this Agreement's provisions.
• The Agreement is considered terminated once mutual obligations regarding previously made Non-Trading Operations are fulfilled and all debts of each party are repaid.
• In case of early termination by the Company, the results of Trading Operations will be taken into account and fulfilled at the Company's discretion.

List of Countries

The Company's services are not available to citizens or permanent residents of the following countries or territories under their jurisdiction: The United States, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Norway, Malta, Canada.